Which things use a ZI action, which are free, and where to see how many you have left.
What counts
A ZI action is counted only when it succeeded, and only for two things:
- A ZI reply that a person approved and that was sent.
- A ZI follow-up message sent by a journey.
Everything a person writes is free. A draft nobody approves is not counted. A ZI action that did not reach the customer, or was undone after sending, shows as Not counted.
See your usage
Owners and Admins open Settings, then Billing. The meter shows ZI actions used and left this period, when it resets and your Wallet balance.
When you run out
Your plan includes a number of ZI actions each period. When they are used up, ZI pauses until your next period or until you buy more. New conversations go to your team, and replies, calls and bookings still work.
Extra ZI actions are paid from a prepaid Wallet, one action at a time, after the included ones. An Owner buys an action pack; an Admin's request waits for approval.