1. If you submitted a form or subscribed
Email grievance@zireach.com with the subject "Delete my data", from the email address you used. We'll confirm within 7 days and permanently delete your submissions — including the copies emailed to our team — within 30 days.
To stop product update emails only, use the unsubscribe link in any update email or write to us.
2. If you have a ZiReach account
Workspace owners can export everything and delete the workspace from settings, or ask us to do it. Workspace data is deleted within 30 days, and from backups when they roll over, except records we must keep by law, such as invoices.
3. If you connected WhatsApp, Facebook or Instagram
Disconnect the account in ZiReach settings to stop new data flowing in, then ask for deletion as above. You can also remove ZiReach's access from your Meta Business settings at any time.
4. If a business contacted you through ZiReach
The business is responsible for your data. Ask the business to delete it; ZiReach will carry out their instruction. If you can't reach them, write to us and we'll pass your request on and help.
5. Grievances
Rasik Fakih, Grievance Officer — grievance@zireach.com.