In short: Write to Rasik Fakih, our Grievance Officer, at grievance@zireach.com. We acknowledge within 2 business days and aim to resolve within 7 days.
1. Contact
- Name: Rasik Fakih
- Role: Grievance Officer (and contact for data protection matters)
- Email: grievance@zireach.com
- Phone: +91 85913 33936
- Address: ZiReach Pvt Ltd, Office no. 421, Sky Heights, Nr. Sagar International Hotel, Bhanu Sagar Talkies, Bhanunagar, Bail Bazar, Kalyan (West), Thane, Maharashtra 421301, India
2. What to include
Your name, the email or phone number you used with us, what happened, and what you'd like us to do. Please don't send passwords or full payment card numbers.
3. Timelines
We acknowledge grievances within 2 business days and aim to resolve them within 7 days. Complex cases may take longer; we'll keep you informed and always respond within the time the law requires.
4. Escalation
If you're not satisfied with our response to a personal data grievance, you may approach the Data Protection Board of India.