1. Cancelling
You can cancel any paid service or close your account at any time from settings, or by emailing hello@zireach.com. Cancelling takes effect immediately unless you choose the end of the current billing period. There are no cancellation or exit fees.
2. Founding customers
Founding payments, including the concierge setup fee, are refundable in full before go-live. If the agreed metrics show no measurable improvement, judged by the weekly results report, you get your money back. Your founding agreement sets the metrics and the period.
3. Mistaken or duplicate payments
If you're charged twice or charged in error, tell us and we'll refund the extra amount in full.
4. How long refunds take
We confirm approved refunds within 2 business days and initiate them within 5 business days. Your bank or payment provider may take a further 5–7 business days to show the credit.
5. WhatsApp fees
WhatsApp conversation fees are billed by Meta directly to your business, so refunds for them follow Meta's policies.
6. How to ask
Email hello@zireach.com from your account email with your payment reference. For complaints, contact our grievance officer at grievance@zireach.com.